Eight days after our satellite internet connection went down, Viasat got a technician out to the Central Pennsylvania farm to deal with the problem. We pay hundreds and hundreds per month for “business” level services and this is what support service is like.

But, don’t worry! Viasat will cancel charges for the days our connection was down. Of course, the service call results in a $200 extra charge.

For the benefit of commenters: Starlink is not available for my location. Our alternative is Hughesnet, which is not really any better.

This kind of thing, a vital system component wearing out and expiring, does happen every four or five years, and repair servics are always excruciatingly slow.